Help & Support
Answers to your frequently asked questions.
Services
The AIM Wellness Membership program by AIM Massage Therapy is designed for individuals and professionals who want to include regular Therapeutic Massage treatments in their self-care routine.
Like Guests, Members can choose from a variety of wellness sessions where we will conveniently bring the session to your location.
However, Members of the AIM Wellness Membership program can choose from a wider range of Services, have access to our wellness community and receive exclusive benefits, offers and savings. Most importantly, as a Member you are able to build a relationship with your Massage Therapist who will work with you, through continual conversations and care, to provide you with the best Therapeutic Massage experience.
We provide in-person mobile Therapeutic Massage services. Session types include Workplace Wellness, Marketing and Social/Private Events and individual In-Home sessions.
Whether you’re in need of a massage session as an initiative to your office wellness program, next social event or desire alone time to pamper yourself, our Certified and Licensed health and wellness professionals will come to your location and give an abiding hand to your needs.
Individuals must be at least 18 years old to join.
Representors of a company/network must be authorized to schedule wellness sessions on behalf of said company/network.
Session locations must be located within the boundaries of AIM’s operational regions (New York City (Brooklyn, Queens, Bronx, Manhattan and Staten Island), Long Island (Nassau and Suffolk Counties), Rockland County, Westchester County and New Jersey).
In efforts to create a safe environment and experience for Members and Therapists, membership consideration requires potential members to verify personal identifiable information, such as birthday, primary session location and any medical conditions that may impede treatments, before processing appointment requests.
Upon review of the application, if approved, new Members will be encouraged to complete a virtual consultation prior to scheduling their first in-home session appointment to further personalize and prepare for services rendered.
Pricing
Prices for in-home sessions vary depending on several factors, such as Service, duration and location of appointment.
Specific in-home session prices and fees will be displayed in detail when Members input their information in the Schedule an Appointment form.
Depending on the jurisdiction in which the Service will transpire, applicable service tax and fees will be applied and reflected in the total price.
Gratuity is not included in the prices for Services and is not required to be remitted by Members; however, is accepted and appreciated.
We currently do not accept health insurance.
Session Details
We currently operate as a mobile Massage Therapy company; where we travel to a Member’s specified location within the New York City, Long Island, Rockland and Westchester Counties and New Jersey areas. We do not have a physical location for Massage Therapy services.
For Workplace, Marketing and/or Social Events, sessions will take place in a designated area at the Member’s facility.
For In-Home sessions, treatments will take place at the Member’s residence.
A Health and Safety Liability Form will be issued to Members before each session and will require signature. Prior to any session, AIM Staff will perform enhanced cleaning procedures to thoroughly sanitize all equipment, supplies and service areas. Members and Therapists will also discuss wellness goals before proceeding with the session.
During a massage session, the Therapist will use techniques on target areas and periodically ask the recipient how they are feeling. After a session, the Therapist will assist the individual off the chair or table and encourage all participants to take deep breaths, drink plenty of water and schedule an appointment to receive regular treatments.
No.
For a chair massage, the person is fully dressed.
If a full body table massage is requested, treatment is more effective if the recipient remove clothing items (preferred, but solely at the discretion of the massage recipient), except undergarments. A sheet, towel and/or robe is used for covering and privacy.
Massage creams or lotions will not be used for chair massage sessions.
For table massage and reflexology sessions, a variety of massage creams, lotions and/or oils, including essential oils, are available for use.
We require a suitable and safe area for the session to take place; having enough room to accommodate a massage chair and/or massage table.
For the use of a massage chair, an approximate 5′ x 6′ area is needed for the therapist to set up and have room to move around comfortably. For the use of a massage table, an approximate 9′ x 12′ area is needed. If two or more Therapists are required for the session, the space will need to be bigger.
Remember though…the tighter the space, the less comfortable the session will be!
WORKPLACE STRETCH: In a group setting, your Therapist will conduct wellness sessions with your team and instruct head-to-toe stretch techniques that target every major muscle group.
IN-HOME ASSISTED STRETCH: Your Therapist will facilitate assisted stretches with you in a variety of positions to help aid your body into a greater range of motion.
Policies
In accordance with Health and Safety regulations and guidelines, we are using all appropriate measures to ensure the well-being of all our Staff and Members. A Health and Safety Liability Form will be issued prior to the treatment, which will require signature from all Members, consenting to the outlined protocols and guidelines.
For all session types, a brief analysis of an individual Recipient’s overall health will be conducted prior to the treatment. The individual should inform Therapists of any allergies, health concerns or conditions that would impede the treatment, causing risk to the Recipient or to the Therapist.
HEALTH: Some health conditions may prevent Members from receiving treatments. Members should inform Therapists of any health concerns or conditions that would impede the treatment, causing risk to the Member or to the Therapist. AIM Therapists will use discretion to determine if treatment should be conducted and reserves the right to decline Services if treatment is deemed unsafe.
AIM will not provide Services to individuals who are intoxicated or experiencing a high fever, dizziness or nausea, were recently involved in an accident or recently had major surgery, has bruises, wounds or rashes,
inflamed areas, a contagious viral or bacterial infection or an advanced stage illness, or women in their first trimester of pregnancy, to name a few.
AGE: Individuals under the age of 18 years (please note Services are not for persons under the age of 13) must have gotten permission from, and for the duration of the session, be accompanied by a parent or guardian.
LOCATION: AIM currently provides in-person mobile Therapeutic Massage services in the New York City (Brooklyn, Queens, Bronx, Manhattan and Staten Island), Long Island, Rockland County, Westchester County and New Jersey areas.
In-Home Sessions: As a courtesy to our Therapists, we request a minimum of 24 hours notice be given to AIM to reschedule a confirmed appointment. No refunds will be provided for any paid and confirmed appointments; however, prepaid payments will be used toward a rescheduled appointment time.
Workplace Wellness, Marketing and/or Social Event Sessions: Once a booking has been confirmed and payment remitted to AIM, no full refunds will be provided.
Please review our Terms and Conditions and Privacy Policy for complete policy details.
Customer Care
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